Information for Businesses

Health & Safety Policy

Effective immediately, all commercial businesses providing goods or services directly to the public in Bexar County must create a Health and Safety Policy that requires employees and customers wear face coverings if they cannot maintain physical distancing.

Commercial businesses must post the policy in a visible location to notify employees and customers by Monday, June 22. Violators may face a maximum fine of $1,000.

Mayor Ron Nirenberg signed the addendum to his Eighth Emergency Declaration(PDF, 251KB), which adopts Bexar County Judge Nelson Wolff’s Executive Order NW-10.

Business owners are encouraged to take the "Greater, SAfer, Together" pledge and download a toolkit with printable materials. The pledge requires the use of face coverings by employees and visitors and asks businesses to commit to other health and safety protocols including physical distancing, temperature checks and other CDC recommendations. Businesses that take the pledge may post their commitment to be in compliance with Bexar County's requirement to develop and post a Health and Safety Policy.

Business owners can also visit the Governor's Open Texas website to download printable checklists by industry.

Helpful Links

Order Mandates Businesses to Post COVID-19 Symptoms

Mayor Ron Nirenberg issued a fifth addendum to his Eighth Emergency Health Declaration(PDF, 417KB) that will take effect at noon on Friday, July 3, 2020. The order requires that all commercial businesses in San Antonio and Bexar County must, as part of previously required Health and Safety Policies, prominently display a list of COVID-19 symptoms at or near public and employee entrances. If a person is experiencing symptoms they should stay home to prevent spreading the virus to others. 

Signage for businesses is available for download here: Watch for COVID-19 Symptoms

Requirements for Businesses

All businesses must still require that customers, employees and visitors wear face coverings where social distancing is not possible. The order does not require that businesses screen for temperature checks. This substitution was made from yesterday’s order.

The City is not requiring that businesses conduct temperature checks of all customers but are encouraging business to do so if they have the resources and capacity to implement a practical process. 

Please note that Governor Abbott’s Plan to Reopen Texas recommends that all businesses and employers conduct temperature checks on all employees and contractors at the start of their shifts where feasible and to send anyone home with a temperature of 100 degrees or higher.


Through careful, deliberate consideration, and informed by the brilliant minds of our medical community, our business and economic development leaders have constructed a thoughtful path forward, intentionally designed to support businesses and nonprofits most in need.

The Greater. SAfer. Together. pledge (in accordance with Centers for Disease Control and Prevention (CDC) guidance) aims to protect the health and safety of employees and customers and instill community confidence.


Guidelines for Businesses and Non-profits

As the State of Texas reopens, all newly opened businesses and services are subject to the recommended minimum standard health protocols outlined by the Texas Department of State Health Services. Checklists by industry can be found on the DSHS website.

Additional guidance for communities and workplaces can be found on the Center for Disease Control and Prevention (CDC) website.

The Health and Economic Transition Team, assembled by Mayor Ron Nirenberg and County Judge Nelson Wolff, have also outlined specific recommendations and resources provided by local experts and organizations invested in reopening our economy safely, for businesses of all sizes, and from every corner of the region.


The information provided in this report does not, and is not intended to, constitute business, legal or medical advice; instead, the information and content provided in this report is for general informational purposes only. It is not meant to reflect or convey the views, opinions, or positions of, any individual authors, contributors, committee members, or their respective employers. You are encouraged to independently research and verify information found in this report. Website links and related resources are included only for the convenience of the reader, and the City, County, and their respective agents or representatives do not endorse them or any associated entity or individual.

Readers and users of this report and its guidance are strongly encouraged to carefully evaluate the information provided, in view of individual and unique business needs, and to consult with a business or tax advisor, legal counsel, and/or an environment, health, and safety professional before implementing any of the recommendations which may be contained herein.

No responsibility or liability under any theory of law (contract, tort, negligence, or otherwise) is assumed, accepted, or assigned for any circumstances arising from or related to the information, recommendations, or resources contained in this report. The information in this report is provided "AS IS" and is not guaranteed to be complete, accurate, or up-to-date. No representations or warranties of any kind, express or implied, are made as to the information in this report. All guarantees, warranties, conditions, and representations of any kind, either express or implied, whether arising under any statute, law, commercial use, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are hereby expressly disclaimed.

Additional Local Recommendations by Industry

Churches & Worship

Business Guidelines & Industry Best Practices
  • Do a risk assessment of your congregation, considering the number of participants, the intensity of contact of those participants, and the ability to implement mitigation strategies.
  • Proceed with worship if the risks for COVID-19 transmission can be substantially lowered by achievable mitigation strategies.
  • If risk mitigation can be achieved, continue service to the community through assistance to individuals experiencing homelessness, individuals experiencing food insecurity, and those experiencing mental health concerns.
  • We highly recommend that cloth or non-medical grade facial coverings be worn by employees and worshipers during worship and during transport between services.
  • If outdoor worship is conducted, establish a logistical plan to implement crowd and traffic control.
  • Contact local, state, and national governing bodies of your congregation to determine best practices of your particular religious affiliation.


For Jobsites
  • Designate a Safety & COVID-19 Supervisor at each jobsite.
  • Conduct Safety/Training COVID-19 tool box talks to explain expectations.
  • Provide face coverings for all workers.
  • Install temporary hand washing stations with soap or antibacterial gel.
  • No use of shared water cooler. Encourage individual water bottles.
  • Implement shift work if possible.
  • Onsite signage of COVID-19 CDC requirements.
  • Notify all visitors, subcontractors, and suppliers of guidelines.
For Office
  • Issue laptops to work from home and offer alternating shifts for in-office presence.
  • Limit office from visitors, deliveries only.
  • Check temperatures at all entrances.
  • Issue face coverings for all.
  • Switch to virtual meetings.
  • Onsite signage of COVID-19 CDC requirements.
  • Limit travel to essential site visits.


Business Guidelines & Industry Best Practices
  • Instructors and members should wear face coverings.
  • Temperature screening of members before entering facility/studio.
  • Reduce size of classes to promote physical distancing.
  • Reduce group exercise time to 50 min. to allow for sanitizing in between classes.
  • Additional cleaning crew for extra daily sanitization.
  • Install sneeze guards to protect employees.
  • No touch check-in and payment processes when possible.
  • Do not allow shower or locker services.
  • Recommend keeping pools, saunas, and whirlpools closed.


Business Guidelines & Industry Best Practices
  • Hotels have the ability to sell specific amounts of rooms per guidelines to ensure traffic control and social distancing. Therefore, we will have the ability to open certain floors at a time and rotate deep cleaning protocol.
  • Guest rooms can be cleaned upon departure should guest not want any contact in the guest room while occupied.
  • Sanitation stations set up throughout the hotel, to include elevators, meeting rooms and multiple points in the lobby.
  • No valet service, self-park only.
  • Safety Equipment: Hotels will ensure the use of gloves and face masks for associates per City and State guidelines.
  • Hotels will have control of all entrances to control patterns of traffic for arriving guests and returning guests to ensure physical distancing.
  • Front desk, restaurants, and any facing customers will have Plexiglas or coverings for associate and guest to ensure no contact check in should the guest decide not to choose mobile check in.
  • Hotel restaurants do have control for physical distancing tables like free standing restaurants.
  • All hotels per city and state guidelines must carry the save serve certificate in both food and beverage and engineering.
  • Arrival free check in and check out; via mobile phone and mobile key process in place at most hotels. Guest bill will be emailed to ensure no contact upon departure.
  • Room service can also be ordered via mobile phone. Touchless delivery in to go bags delivered to guest rooms
  • All meeting rooms will utilize and be controlled by capacity charts, thereby adhering to all capacity limits set forth by the city and state, as restaurants, shopping etc.
  • New table guidelines and set up processes for physical distancing with space mapping is available for customers to have trust and ensure they will have proper distancing in all meetings. If lineless tables suggested, to be able to sanitize after every use, or change of linen protocol for breakouts and large groups. No pads, pens, paper or candy on meeting tables.
  • Technology streaming: Breakouts and general sessions can be seen via satellite and internet from the customer guest room should they not choose to attend the meetings in person.
  • Banquet grab and go meals so guest has a no touch food service and can dine at the space of their choice and/or guest room.
  • Hotel restaurant and cafés: many are set up with mobile technology to order via kiosk or tablet for a no touch interaction.
  • Removal of coffee makers, periodicals, glasses and cups from guest rooms.


Health Protocols for your Facilities
  • Adhere to ‘Symptom & Isolation’ protocols: COVID-19 Incident Management Flow for Supervisors
  • Follow CDC guidance regarding travel restrictions
  • Daily self-screening protocols to decrease spread of infection ‘Stay Home if Sick’
  • Return-to-Work (RTW) protocols:
    • Pre-survey for health and risk factors
    • Badge control activation and deactivation for re-entry
    • Mandatory face covering, employer to provide face covering
  • Physical distancing - use plexiglass, one-way direction flow:
    • Entry, walk-ways
    • Separation of workstations
    • Cafeteria/breakroom/restroom
    • Create work zones to ensure physical distancing
    • Split large groups into smaller groups where possible
    • No more than 10 people in a room
    • No more than one person in elevator
    • Add floor markings around walkways, copiers, watercoolers, appliances
  • Sanitization & Equipment
    • Limit use of common tools; sanitize prior to handoff
    • At each rotation, provide employee time to sanitize all process touch points with sanitizer/cleaner provided
    • Keep as many doors open as possible to minimize touch
    • Close gym for personal use, offer virtual exercise
    • Unplug/remove all process fans; allow ceiling/roof mounted fans
    • Process time built in for sanitization during and in-between shift change

Movie Theaters

Business Guidelines & Industry Best Practices
  • Limited capacity to adhere to Phase in guidelines.
  • One-way foot traffic flow (Entrance/Exit) (Concessionaire).
  • Physical distancing in all areas (6-ft demarcations).
  • Touchless: Doors Open where applicable; contactless payment/ordering options.

Museum & Libraries

Business Guidelines & Industry Best Practices
  • Pre-screening (temperature per CDC Guidelines) for all employees and customers.
  • Ask each client entering shop if they have been sick or been traveling.
  • Training for all visitors on CDC Guidelines and 6-foot distancing.
  • No headsets or audio options.
  • Plexiglass at register or handsfree payment system. No cash payments. No tickets.
  • Worker and customers to use face coverings and gloves at all times.
  • Limit chairs & benches for customers with 6-foot distancing.
  • Personal hand washing and hand sanitation for all customers as they enter.
  • Full disinfecting of museum daily.
  • Placement of CDC guidelines signage for customers to see.
  • Designate Health, Safety & COVID-19 Supervisor and train all employees daily of COVID-19 expectations.
  • Emergency plan for isolating sick person.


Business Guidelines & Industry Best Practices
  • Facial coverings to be used when public facing and during reduced physical distancing or movement throughout an office of building space – to exchange documents/record/items, narrowing spaces such as hallways, and to/from common areas such as restrooms and mailrooms.
  • Encourage frequent hand washing to reduce risk on high-contact surfaces.
  • Simple “Health Assessment” questionnaire for employees and guests entering building.
  • Daily temperature check for employees and guests entering building.
  • Offices, cubicles and common areas will be cleaned with disinfectant daily.

Restaurants & Bars

Business Guidelines & Industry Best Practices
  • Pre-screening and temperature checks (depending on legal guidance) or health surveys for each employee and guest before entry.
  • All facilities have a ServSafe Certified person, with Food Manager Certification in charge and on site during open hours. All employees have a Food Handlers permit.
  • In addition to the “Greater. SAfer. Together.” pledge, restaurants should post the Texas Restaurant Promise at entrances, so everyone understands the mutual steps that both restaurants and patrons must take to keep the community safe.
  • Safety equipment: Ensure the use of face covers and gloves by all employees.
  • Physical barriers and one-way foot traffic (Entry and Exit) where applicable.
  • Touchless: Doors open where applicable; contactless payment/ordering/delivering options.


Business Guidelines & Industry Best Practices
  • Pre-screening questionnaire and temperature checks for all employees prior to entering building.
  • When possible, ask each client entering shop if they have been sick or been traveling.
  • Customer hand sanitizing stations at every entrance and exit.
  • Sanitizing wipes for carts/baskets/changing rooms; high traffic area wipe down (cash register area).
  • Sneeze guard separation (plastic shields) at cash register.
  • Designate Health, Safety & COVID-19 Supervisor and train all employees daily of COVID-19 expectations.
  • Touchless: Doors Open where applicable; contactless payment/ordering/delivering options.


Business Guidelines & Industry Best Practices
  • Pre-screening (temperature per CDC Guidelines) for all employees and customers.
  • Ask each client entering shop if they have been sick or been traveling.
  • Plexiglass at register or hands-free payment system.
  • Personal hand washing and hand sanitation for all customers as they enter.
  • Full disinfecting of shop daily.
  • Employees wash hands before and after each client.
  • Placement of CDC guidelines signage for customers to see.


Logistics and Policy
  • Preserve the elements of funding transformation from the last legislative session (i.e. HB3).
  • Schools should be allowed to reopen in waves in order to allow students most in need to be served first. The first students prioritized should include:
    • Those with Special Needs
    • Homeless Students
    • Students that are at highly risk academically
    • Students without access to Technology
  • Once these populations are served, then other students can be prioritized based on the capacity of the school. Until physical distancing is no longer needed, it is likely that most students will have to attend school on a modified schedule in shifts (could be certain days of the week, all mornings/afternoons, etc.) to create a hybrid in-person/online school experience.
  • If a family requests for their student to stay entirely online that request should be honored during COVID-19 by all county schools.
  • All meal service will take place inside classrooms.
  • All assemblies will not be possible. Case-by-case determinations should be made by districts in accordance with mass gatherings guidance from CDC.
  • Recess will be limited to non-contact activities. Students must wash their hands before entering the classroom.
  • Clean high-contact surfaces more than twice daily. With classroom surfaces cleaned after each class.
  • Faculty and staff should wear face coverings at all times.
  • There will need to be extensive educator training on new safety protocols.
  • 6-foot physical distancing protocols would be followed on school buses.