Utilities Help (Housing)

CPS Energy & SAWS are suspending disconnections during the COVID-19 crisis. If you need help paying utility bills go to Utility Assistance application or call 210.207.7830. The Texas Public Utility Commission may also provide assistance by calling 866.454.8387.

Online Form

Step 1.Getting started

I am unable to pay my utility bills during this time. Will they get shut off?

CPS Energy & SAWS are suspending disconnections during the COVID-19 crisis.
If you need help paying utility bills apply for the CPS Energy Utility Assistance and the Affordability Discount Program Application.

Will I still receive a utility bill for my water and electricity payments?

Yes, you will continue to receive bills from the utility companies.

Step 2.What you need to know.

Each assistance plan has varying eligibility requirements. The application will help you through the process.

Step 3.How it works.

Each program works differently. You can apply for CPS Energy Utility Assistance and the Affordability Discount Program Application through this application.

What you might need to complete the application

  • Income – Must submit proof of current income for the past 30 days for all household members eighteen (18) years of age and older.
  • Award Letters – current year (Social Security, Supplemental Security Income, Disability, Unemployment) or bank statement for last 30 days of intake application.
  • Current utility bill(s): Provide current bill(s)
  • Photo ID(s) for Account holder (Texas ID/Driver’s License/Matricular Consular)
  • Social Security number of Account holder- Last 4 digits only

Step 4.Complete Request

Complete Application (or login if you already have an account).

Utility Assistance Application

Step 5.What Happens Next

  • You'll be able to login and check the status of your application or view past applications.

Step 6.Additional Resources

Paper Form

Step 1.Getting started

I am unable to pay my utility bills during this time. Will they get shut off?

CPS Energy & SAWS are suspending disconnections during the COVID-19 crisis.
If you need help paying utility bills apply for the CPS Energy Utility Assistance and the Affordability Discount Program Application.

Will I still receive a utility bill for my water and electricity payments?

Yes, you will continue to receive bills from the utility companies.

Step 2.What you need to know.

Each assistance plan has varying eligibility requirements. The application will help you through the process.

Step 3.How it works.

Each program works differently. You can apply for CPS Energy Utility Assistance and the Affordability Discount Program Application through this application.

What you might need to complete the application

  • FAD Utility Assistance Intake Application requires 2 signatures, and CPS form requires 1 signature.
  • Income – Must submit proof of current income for the past 30 days for all household members eighteen (18) years of age and older.
  • Award Letters – current year (Social Security, Supplemental Security Income, Disability, Unemployment) or bank statement for last 30 days of intake application.
  • Current utility bill(s): Provide current bill(s)
  • Photo ID(s) for Account holder (Texas ID/Driver’s License/Matricular Consular)
  • Social Security number of Account holder- Last 4 digits only

Step 4.Complete Request

Download and complete the form. The completed form can be mailed or dropped off at locations listed on the form.

Step 5.What Happens Next

  • You'll be able to login and check the status of your application or view past applications.

Step 6.Additional Resources

Phone

Step 1.Getting started

I am unable to pay my utility bills during this time. Will they get shut off?

CPS Energy & SAWS are suspending disconnections during the COVID-19 crisis.
If you need help paying utility bills apply for the CPS Energy Utility Assistance and the Affordability Discount Program Application.

Will I still receive a utility bill for my water and electricity payments?

Yes, you will continue to receive bills from the utility companies.

Step 2.What you need to know.

Each assistance plan has varying eligibility requirements. The application will help you through the process.

Step 3.How it works.

Each program works differently. You can apply for CPS Energy Utility Assistance and the Affordability Discount Program Application through this application.

What you might need to complete the application

  • FAD Utility Assistance Intake Application requires 2 signatures, and CPS form requires 1 signature.
  • Income – Must submit proof of current income for the past 30 days for all household members eighteen (18) years of age and older.
  • Award Letters – current year (Social Security, Supplemental Security Income, Disability, Unemployment) or bank statement for last 30 days of intake application.
  • Current utility bill(s): Provide current bill(s)
  • Photo ID(s) for Account holder (Texas ID/Driver’s License/Matricular Consular)
  • Social Security number of Account holder- Last 4 digits only

Step 4.Complete Request

In Person

Please check with utility companies to find out if there is an in person option.