Bill Payment Help (Housing & Social Services)

I am having trouble paying my bills. How can I get help paying them?

Online Form

Step 1.Getting Started

You can apply for emergency funds with the Neighborhood & Housing Services Department (NHSD). This money can be used for rent, mortgage, utilities, internet, groceries, medicine, and fuel.

Legal help and counseling is also available for problems like:

  • Tenant and landlord mediation
  • Default counseling to homeowners
  • Housing Discrimination Complaints

Step 2.How it Works

Funds for bills are paid directly to the landlord, financial institution, internet provider, or utility provider.

Funds for groceries, medicine and fuel, in the form of cash assistance, will be given directly to individuals or families. The most an individual or family can receive is $300.

Step 3.What You Need

You will need to provide basic information along with supporting documents to apply. This includes things like:

  • Social Security Number
  • Address and household information
  • Proof of income
  • Past/current utility bills

Step 4.Complete Request

Apply Online

Step 5.What Happens Next

We will respond to you via email so be sure to check your email accounts often.

To be paid by the City, landlords should be registered as City vendors.
Landlords should complete a Rent W-9 and Vendor Information Form and email the forms to Vendors@sanantonio.gov.

Paper Form

This service is not available for all bills using a paper form:

Phone

Step 1.Getting Started

You can apply for emergency funds with the Neighborhood & Housing Services Department (NHSD). This money can be used for rent, mortgage, utilities, internet, groceries, medicine, and fuel.

Legal help and counseling is also available for problems like:

  • Tenant and landlord mediation
  • Default counseling to homeowners
  • Housing Discrimination Complaints

Step 2.How it Works

Funds for bills are paid directly to the landlord, financial institution, internet provider, or utility provider.

Funds for groceries, medicine and fuel, in the form of cash assistance, will be given directly to individuals or families. The most an individual or family can receive is $300.

Step 3.What You Need

You will need to provide basic information along with supporting documents to apply. This includes things like:

  • Social Security Number
  • Address and household information
  • Proof of income
  • Past/current utility bills

Step 4.Complete Request

Call: 210.207.5910
Monday - Friday: 8:00 a.m. - 5:00 p.m.

Step 5.What Happens Next

We will respond to you via email so be sure to check your email accounts often.

To be paid by the City, landlords should be registered as City vendors.
Landlords should complete a Rent W-9 and Vendor Information Form and email the forms to Vendors@sanantonio.gov.

In Person

This service is not available for all bills in person: