Utilities & Internet

Power

CPS Energy announced on March 11, 2020, they will suspend energy disconnects for their customers in support of a request by Mayor Ron Nirenberg and the San Antonio City Council. CPS Energy will continue to follow the guidance of the Mayor and City Council as they’re leading our city through this pandemic.

Water

San Antonio Water System (SAWS) is temporarily halting disconnections due to non-payment. Service interruptions will resume at a later date, as SAWS continues to work with Mayor Ron Nirenberg and the City Council.

Internet Connectivity

Disclaimer: The resources provided are for informational purposes only; they do not constitute an endorsement or an approval by the City of San Antonio of any of the products, services, or opinions of the corporation or organization or individual. The City of San Antonio bears no responsibility for the accuracy, legality, or content of the external site or for that of subsequent links. Contact the external site for answers to questions regarding its content. Please fill out the Digital Inclusion Resources and Needs Tool if your organization has a resource they would like to include.

Local and Federal Programs and Services

Family Service
This organization has a few programs that are remaining open. The Best Buy Teen Tech Center is remaining open to provide help with online learning for kids.
Federal Lifeline Program
This program provides subscribers a discount on monthly telephone service, broadband Internet access service, or voice-broadband bundled service purchased from participating providers.

Home Internet

AT&T Internet
Waiving all home internet data overage fees for current customers. Offering two months of free service to new customers who order access by April 30, 2020. $5/mo or $10/mo thereafter, depending speed. Expanding eligibility based on income to households participating in National School Lunch Program/Head Start.
Spectrum
Spectrum offers free access to broadband and Wi-Fi for 60 Days for students K-12 and College Households.

Free Wi-Fi

Free Wi-Fi is available at several locations. Practicing social distancing is required for all Wi-Fi locations below. Residents can bring their laptops and other electronic devices to these locations to do research, apply for jobs, and browse the internet. Students also have the opportunity to complete homework, check college blackboards for assignments, and connect with friends and family via social media.

City of San Antonio Wi-Fi Locations

The City of San Antonio has several locations that have free public Wi-Fi. Please view the flyer for a map of Wi-Fi locations(PDF, 3MB) and availability.

Libraries
7:30 a.m. - 10:30 p.m. daily in the parking lot at 28 San Antonio Public Library locations
Note: Briscoe and Pruitt locations not included.
Parks
Note: Community Centers are not open to the public.
  • 5:00 a.m. - 11:00 p.m. daily in certain areas of some City of San Antonio parks
  • Friedrich Park hours: sunrise to sundown daily
World Heritage Areas
Note: Restrooms are closed. Please take trash/recycling with you.

Other Wi-Fi Locations

North East ISD
Starting April 20th, North East ISD elementary school campuses will offer free Wi-Fi access points for students. This will provide students with daily internet access from 6 a.m. until 11 p.m.
East Central ISD
To support their students and staff during the Stay At Home initiative, they are providing Wireless Internet Access in the parking lots of their campuses.
Harlandale ISD
Harlandale ISD is providing internet connectivity so that online distance learning will be easier for all students across their district.
The Greenline at Brooks
It’s a great option to stay connected all while enjoying the outdoors.
YMCA of Greater San Antonio
YMCA of Greater San Antonio is now offering free public Wi-Fi access in the following parking lots:
  • Davis-Scott Family YMCA - 1213 Iowa St, San Antonio, TX 78203
  • Westside Family YMCA - 2900 Ruiz St, San Antonio, TX 78228

Cellular/Wireless Service

AT&T Wireless
Through May 12, 2020 AT&T will not terminate service and will waive late payment fees of any wireless residential or small business customer due to an inability to pay their bill as a result of the coronavirus pandemic.
Additionally, AT&T is waiving domestic wireless plan overage charges for data, voice, or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic.
Boost Mobile
Boost Mobile will automatically receive complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3 through April 30, 2020. Boost will waive reactivation fees for customers through April 30, 2020.
Cricket Wireless
Cricket is waiving the reactivation fee and the Automated Phone System fee that applies to service payments. Cricket is adding data for new and existing customers to capped and unlimited voice and data plans for a limited time.
Sprint Wireless
Most consumer customers on metered data (not Unlimited) plans will receive Unlimited data for 60 days (or a minimum of 2 bill cycles). Sprint will provide an additional 20 GB Mobile Hotspot per month per line for customers that already have Mobile Hotspot in their plan for 60 days (or a minimum of 2 bill cycles). Sprint will also provide 20 GB Mobile Hotspot per month per line to any customer that has a capable handset and does not have Mobile Hotspot today for 60 days (or a minimum of 2 bill cycles).
T-Mobile Wireless
T-Mobile introduced T-Mobile Connect, its lowest prices smartphone plan ever, and added lower-cost options for Metro by T-Mobile to help ensure everyone has an affordable option to get and stay connected during these challenging times.
Verizon Wireless
Verizon will waive overage charges and late fees to support customers who may be financially affected by the COVID-19 crisis. Verizon will add 15GB of high speed data for wireless consumer and small business customers to be automatically applied with no customer action necessary.

Device Access

Goodwill San Antonio's Technology Access Program provides refurbished computers to individuals and organizations in our community.

Training, Classes, & Educational Resources

Senior Planet
Senior Planet harnesses technology to change the way people age. Their courses, programs, and activities help seniors learn new skills, save money, get in shape, and make new friends.
Communities in Schools San Antonio
Communities in Schools San Antonio created a list of education resources for students.
Region 20
Region 20 has collected many resources for the community and organizations.
San Antonio Public Library
San Antonio Public Library has created a list of resources for you and your whole family to enjoy at home.
Youth Code Jam
Be curious. Be creative. Be fun. And join them on this journey from home.